What is it like to be a CRM Manager at Baanx?

Tell us about yourself ✍️ (your name, your role, location, studies, hobbies/interests)

My name is Olfa, I’m a CRM manager and I’m based in London. I have a Master’s degree in marketing and I enjoy shopping, travelling and eating.

I’ve travelled to a lot of countries: The US, Peru, Mexico, a lot of European countries, Tunisia, Morocco, Indonesia, Japan, Jordan, Lebanon, Turkey, Thailand and a few more. If I could, I’d spend 6 to 9 months working and the rest I would travel around the world. I love discovering new countries, new cultures and new people. I recommend to anyone who can to travel as much as they can. It is good for your spirit and your soul.

My little pleasure when I travel is to always bring a little something to myself that I’d keep for a long time. It doesn’t have to be a souvenir, it can be something like clothes, as that’s something that will be really useful.

Describe your typical day at Baanx 💻

I start with a catch up of emails, then during stand up I think about what needs to be achieved for the day, including what is urgent and needs to be prioritised. I am working on developing automated CRM programs and newsletters, so I collaborate with the copywriter and the design team on a daily basis.

What do you love about being a CRM Manager at Baanx? 😎

CRM is very exciting as it involves communicating with the customers without interaction, so I need to find out what they like and what they don't by testing different scenarios. 

What was the most exciting project you have been part of? 💥

The very beginning of CRM. It’s exciting and sometimes a bit scary to start everything from scratch. It is a big challenge for me as everything is new and needs to be created. I’m also creating CRM tools for the launch of the CL card powered by Ledger.

What's the best advice you have received? 👏

Take it easy! We’re all humans at the end of the day, so always remember to be kind.

Pizza with or without pineapples? 🍕

Without pineapples. I’d rather die than eat a pizza with pineapple!